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hci – search – arts – design

Which side of the consistency debate are you on?

Just when is it right to accept a free gift or money in exchange for an article or review on a website or a blog? Always, in my opinion, so long as you are open about that transaction and don’t dress your article as anything else than a paid piece of prose.

Michael Gray makes a challenge to the ethics of TechCrunch writer, Sarah Lacy, today in his post about the difference of ethics between types of writers; be they bloggers or journalists. Fair enough.

With spin being the staple of successive Governments and also of traditional offline PR, Media and Business it can hardly be that surprising that these same tactics are employed in the online environment. The sad reality is that payola in all of it’s guises is a publishing fixture and is likely to remain such so long as there are hearts, minds and importantly consumer spending habits at stake.

Aside from the potential infringement of numerous country specific regulatory controls regards honesty and integrity in communications it may not be immediately appreciated that a lot of good writing talent is forced to tow the line in creating biased copy.

The humble writer can be drawn into a murky world of paid constructions through their need to satisfy the ’style’ guidelines of their employer and even perhaps the ‘brand guidelines’ of a brand that may be sponsoring the writing.

Complicating the matter more in the online world is a lack of consensus from the traffic driving search engines in defining where the lines of bias lay, as they themselves are not always completely transparent about their commercial benefits that they relinquish for bias (of positioning, thinking paid inclusion (Microhoo)).

I have worked with a number of demanding clients over the years and it is often taken for granted that clients understand the implications of actions that they demand in an online world; but they seldom do and nor are they keen on listening. Clients are pressured by what their competitors are doing and a need to be seen by their own executives to be responding.

Considerations such as a penalty being applied by a search engine for flouting a search engines definition of acceptable are measured against the risk of being caught out. This is not anything new, search for “Max Clifford” in your favorite engine to see shocking examples of media and populous manipulation.

I also agree that we are well enough into the era of online to understand that there are certain rules that should be adhered to. I do not think that the determining point on this whole issue are for the search engines alone to release their next iteration of how they each respectively determine if a link is valid or not, paid for or not. The argument is far wider than that and consistency is needed:

  • across international law dealing with advertising standards,
  • search engine policy applicable to not just links but persuasive text,
  • search marketing professional adopting a code of practice, and;
  • client organizing groups that are willing to drive change

I beleive that these combined have the power to endeer change to us all. Of course there are more important issues facing us such as plastics in our oceans.

Boondoggle – Lost in Translation?

We all waste a certain amount of time when it comes to any task that we perform. This time-slip that occurs is part and parcel with the learning process of human beings. We learn at a great pace and cannot always be expected to have a focus on what is really important, deviation to explore new tactics and excuse to expand certain tasks will always occur and are excusable.

However, Jill Whalen makes a valid point on over at Search Engine Land when she calls out some Search practitioners for busying themselves with tasks that are unlikely to have an impact on bringing valuable traffic to a website. Fixing keywords Meta data, submission to search engines and the like are the staple of many Search practitioners and may be in part a result of misinformed stakeholders and years of mis-information.

boondoggle: work of little or no value done merely to look busy.

I believe that the foundation to any successful campaign is bringing the key stakeholders along for the ride. They need to take an active interest in defining the SEO road map as the people responsible for driving the budget lines and determining the commercial milestones of any acquisition or even retention strategy.

Search practitioners alone do not always have a grasp of the business drivers and without buy in from those that hold the commercial interests will often find that they do indeed ‘boondoggle’.

It may also be a byproduct a wider failure to communicate, rather translate, new media practices into terms those traditional marketing managers and communications directors understand.

The task of translation which can involve simplification of the concepts involved in order to communicate the benefit more clearly is one that I believe all those that are involved in creating search marketing strategy should equip themselves with.

What are your thoughts and experience on this?